Privacy Policy | USC Market Place PTY

1. Introduction

USC Market Place PTY LTD (ABN: 93 182 464) ("we", "our", or "us") is a company registered in Victoria, with its registered office at Level 10 443-449 Toorak Rd, Toorak, VIC 3142, Australia. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform, including our website, courses, and related services (collectively, the "Services"). It is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, and password when you register.
Profile Information: Job title, professional background, and profile picture if you choose to provide them.
Payment Information: Billing details processed securely through our payment providers (we do not store full card numbers).
Communications: Messages you send us via support, feedback forms, or email.

2.2 Information Collected Automatically

Usage Data: Pages viewed, courses accessed, lesson progress, quiz results, and time spent on the platform.
Device & Log Data: IP address, browser type, operating system, and referring URLs.
Cookies: We use cookies and similar tracking technologies to maintain sessions and improve your experience.

3. How We Use Your Information

We collect and hold your personal information for the following purposes:

To provide, operate, and maintain the Services you have subscribed to.
To process transactions and issue invoices and certificates.
To track learning progress and quiz/exam results.
To communicate with you about your account, courses, and updates.
To improve our Services, ensure platform security, and personalise your experience.
To comply with applicable Australian laws and regulations.
To send marketing and promotional communications (you may withdraw consent at any time).

4. Sharing of Information

We do not sell your personal information. We may share it in the following circumstances:

Service Providers: Third-party vendors who assist in operating our platform (e.g., payment processors, analytics providers, email delivery services), acting on our behalf and under our instructions.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred.
Legal Requirements: When required by Australian law or to protect the rights, property, or safety of USC Market Place PTY LTD, our users, or the public.

5. International Data Transfers

As an Australian-based company, we primarily process your data within Australia. Where your personal information is transferred outside Australia, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles and is protected by safeguards comparable to those required under Australian law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you delete your account, we will delete or de-identify your data within 90 days, unless we are required to retain it for legal purposes.

7. Your Rights Under the Privacy Act

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Complaints: Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Privacy Act.

To exercise these rights, contact us at support@uscmarketplace.com. We will respond within a reasonable timeframe, as required by the Privacy Act.

8. Security

We implement industry-standard technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it promptly.

10. Cookies

We use cookies to operate and improve our Services. You can control cookies through your browser settings. Some cookies are essential for the platform to function; others help us understand how you use our Services.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

12. Contact Us & Complaints

If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us at:
USC Market Place PTY LTD
Level 10 443-449 Toorak Rd, Toorak, VIC 3142, Australia
support@uscmarketplace.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.